Sri Lanka Police have put in place a temporary procedure for issuing Police Clearance Certificates after a technical failure disrupted the computerised system operated by the Police Clearance Division.
System Disruption at Suhurupaya
The Police Clearance Division, which operates from the 17th floor of the Suhurupaya Building in Battaramulla, was forced to suspend its regular digital processing after the outage rendered its computerised platform non-functional. Authorities moved swiftly to establish an interim manual arrangement to ensure that applicants are not left without access to the essential service.
What Applicants Need to Know
Police Clearance Certificates are a critical requirement for a wide range of purposes, including overseas employment applications, visa processing, and various legal proceedings. The disruption had raised concerns among applicants who depend on timely issuance of the document.
With the temporary procedure now in place, members of the public seeking clearance certificates are advised to visit the Police Clearance Division at the Suhurupaya Building in Battaramulla and follow the revised manual process until the computerised system is fully restored.
Authorities Urge Patience
Police have not yet confirmed a specific timeline for the restoration of the digital system, but officials have assured the public that every effort is being made to resolve the technical issue as quickly as possible. In the meantime, applicants are encouraged to carry all necessary documentation when visiting the division to avoid unnecessary delays under the manual process.
Members of the public requiring further clarification are advised to contact the Police Clearance Division directly before making their visit.
💬 Join the Discussion 2
See what readers are saying — and add your view.
manual process means long queues again, typical sri lanka
went last week, took 3 hours just to submit the form